Shipping Policy

At Bark & Meow C.O. , we are committed to providing you with fast, reliable shipping. Our goal is to ensure your order arrives as quickly and safely as possible. Please take a moment to review our shipping policy below for all the details.

1. Order Processing

• Processing Time:

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays begin processing on the next business day.

• Verification:

  • We may contact you to verify billing or shipping details. Delays in response may extend processing time.

2. Shipping Methods & Transit Times

We offer multiple shipping options based on destination and delivery speed. Transit times begin once your package is with the carrier.

Note: These are estimates. Actual delivery can vary due to carrier delays, customs processing, or unforeseen events.

 

3. Shipping Costs

• Calculated at Checkout:
  Shipping fees depend on your chosen method and destination.

• Free Shipping Threshold:
  Free standard shipping is available on orders above a certain order value, as shown at checkout.

4. Tracking Your Order

• Once your order ships, you’ll receive an email with a tracking number and carrier name.

• You can track on the carrier’s website.

• If tracking doesn’t update within 5 business days, please contact us.

5. Customs, Duties & Taxes

• Import Fees:
  Buyers are responsible for any customs duties, VAT/GST, or local taxes imposed by their country.

• Customs Delays:
  We’re not liable for delays caused by customs clearance. If your package is held or returned by customs, you’ll be responsible for any additional fees and re-shipping costs.

6. Lost, Damaged, or Stolen Packages

• Lost in Transit:

  • If tracking shows “delivered” but you haven’t received it, please check with neighbors or your local post office first.

  • If it’s truly missing, contact us within 30 days of the “delivered” status so we can investigate and, if eligible, file a claim.

• Damaged on Arrival:

  • Inspect your package upon receipt.

  • If the item is damaged, email us within 7 days with photos of the packaging and product. We’ll arrange a replacement or refund.

• Stolen Packages:

  • Once the carrier marks a package as delivered, liability shifts away from us. We recommend filing a report with local authorities and the carrier.

7. Order Modifications & Cancellations

• Before Shipment:

  • You may request changes or cancellations within 1 business hour of placing your order. After that, the order enters processing and may not be modifiable.

• After Shipment:

  • If you need to cancel after shipment, you can return the order once you receive it (see our Return Policy).

8. Incorrect Address Policy

Please double-check your shipping address before confirming your order. The buyer assumes all responsibility for lost or stolen deliveries that result from incorrect shipping information. Once your order is placed, you are committing to the sale and confirming that all details, including your shipping address, are correct.

Rest assured, we will do everything in our power to ensure your order is delivered as soon as possible. Your parcel will be left in a secure location if you are not available upon delivery. However, please make sure someone is available to receive the package at the time of delivery.

9. Contact Us

If you have any questions about shipping, transit times, or your specific order, please reach out:

• 📧 Email: info@barkandmeowco.com

• ⏰ Response Time: within 1 business day

Thank you for shopping with us! We’re committed to delivering your orders quickly and safely. If there’s ever an issue, just let us know—we’re here to help.